exbeat Terms and Conditions

exbeat ("we", "our", "Platform") operates an online gaming service for users in Bangladesh. These Terms form a legal agreement between exbeat and the registered user of the Platform ("you", "Member").

By accessing the Platform, creating an account, or using any service, you confirm that you have fully read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform.

These Terms are written in Bengali and are to be interpreted in accordance with the laws and regulations of Bangladesh. In the event of a conflict between the Bengali version and any other language version, the Bengali version shall prevail.

2.1 Age Requirement

Participation on the exbeat platform is permitted only for individuals aged 21 (twenty-one) years or older. By registering on the Platform you confirm that you are at least 21 years of age. We may request valid identification documents for age verification at any time.

2.2 Registration Requirements

To register on the Platform you must:

• Provide accurate and complete personal information;
• Use a valid and active email address or mobile number;
• Be a resident of Bangladesh or access the Platform from Bangladesh;
• Create only one account (multiple accounts per person are prohibited).

2.3 Accuracy of Information

All information provided at registration must be truthful, accurate, and complete. You are responsible for updating your information if it changes. Providing false information will be considered a violation of these Terms.

3.1 Account Security

It is your responsibility to keep your exbeat account login details (username and password) completely confidential. You are fully responsible for all activities carried out using your account.

If you become aware of any unauthorised use of your account, notify our support team immediately. exbeat is not responsible for any loss resulting from unauthorised access.

3.2 Single Account Policy

Only one account is permitted per individual, household, or family. Attempting to create multiple accounts from the same IP address, device, banking details, or identification documents is prohibited.

3.3 KYC Verification

exbeat may require completion of an identity verification (KYC) process at any time. This may include a national identity card, passport, or other government-issued documents. Withdrawals may be restricted until verification is complete.

4.1 Accepted Payment Methods

exbeat currently accepts the following payment methods: bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT/৳).

4.2 Deposit Process

Deposits will be credited to your account instantly. If there is a delay for any reason, contact support and provide the transaction details (amount, date, reference number).

4.3 Withdrawal Process

Withdrawal requests are generally processed within 30 minutes to 3 hours. The time taken to complete a withdrawal depends on the payment method and banking operating hours.

The following conditions must be met to make a withdrawal:

• Account identity verification must be completed;
• Applicable wagering or rollover requirements must be fulfilled;
• The withdrawal method must be consistent with the deposit method;
• There must be no active investigation or suspension on the account.

4.4 Third-Party Payments

exbeat does not accept deposits or withdrawals on behalf of third parties. All transactions must be made using the account holder's own payment method.

5.1 Welcome Bonus

New members are eligible to receive a 120% bonus up to a maximum of ৳8,000 on their first deposit. For example: depositing ৳1,000 will earn a bonus of ৳1,200 and the total balance will be ৳2,200.

5.2 General Bonus Rules

• A bonus may only be used once and cannot be combined with any other offer;
• Bonuses cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met;
• If fraudulent activity related to a bonus is proven, all bonuses and associated winnings will be forfeited;
• exbeat reserves the right to change, suspend, or cancel any promotional offer at any time.

5.3 VIP Program

exbeat offers three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. The process for moving to a higher tier is determined based on your gaming history and activity.

6.1 Game Provider Rules

Games available on exbeat are developed by various international providers including PG Soft, Pragmatic Play, JILI, and Spribe. Each game follows its own rules and processes, and the terms and conditions of the relevant game provider may apply.

6.2 Technical Errors

In the event of a technical error or system failure in any game, the relevant game session may be cancelled. Results displayed at the time of the error may be considered void and the decision of exbeat shall be final.

6.3 Fair Play Policy

exbeat is committed to ensuring fair and transparent outcomes in all games. We use reliable Random Number Generator (RNG) technology that is audited and verified.

6.4 Betting Limits

Minimum and maximum betting limits apply to various games. These limits are set in accordance with game provider guidelines and may change from time to time.

The following activities are strictly prohibited on the exbeat platform:

• Playing games using any automated software, bots, scripts, or artificial intelligence;
• Abusing the bonus system or deliberately exploiting loopholes in the terms and conditions;
• Money laundering, fraud, or any other financially criminal activity;
• Collusion or match-fixing with other members;
• Selling, renting, or transferring an account to a third party in any way;
• Interfering with the platform's security systems or attempting to hack;
• Creating an account or completing transactions using a false identity;
• Harassing or discriminating against other users on the platform.

All content on the exbeat platform — logos, trademarks, software, designs, graphics, text, images, and other materials — is intellectual property owned by exbeat or its licensors.

Reproducing, distributing, modifying, publishing, or using any intellectual property of exbeat for commercial purposes without written permission is prohibited. Limited permission may apply for personal, non-commercial use.

To the maximum extent permitted by applicable law, exbeat is not liable for any loss arising from the following:

• Technical errors, server outages, or internet connection problems;
• Errors or inconsistencies in third-party game provider software;
• Cyber attacks or unauthorised third-party access;
• Delays or service interruptions on the platform due to external causes;
• Loss resulting from the user's own negligence or provision of incorrect information.

The total liability of exbeat shall in no case exceed the amount deposited by you in the 30 days prior to the relevant incident.

10.1 Closure by exbeat

exbeat reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of these Terms or any applicable law;
• Suspicion of fraudulent or deceptive activity;
• Failure or refusal to complete identity verification;
• Account management requirements following a prolonged period of inactivity.

10.2 Closure by the User

You may request closure of your account at any time. Contact our support team. Any valid balance at the time of account closure will be returned subject to applicable terms and conditions.

exbeat gives the highest priority to the protection of your personal information. The platform uses SSL encryption technology to keep all transactions and data secure.

To learn more about how we collect, use, and protect your information, please read our Privacy Policy. The Privacy Policy is an integral part of these Terms.

Your information will not be sold to any third party unless required to fulfil a legal obligation. Information may be shared with service providers, but only for the purpose of operating the service.

exbeat considers responsible gaming a core principle. We believe gaming should be enjoyable and controlled — never excessive or harmful.

• You can set limits on your own gaming activity (deposit limits, session limits);
• Temporary or permanent self-exclusion options are available;
• The support team will provide assistance if signs of problem gaming are observed.

To learn more about responsible gaming, please visit our Responsible Gaming page.

13.1 Complaint Process

For any dispute or complaint, first contact our 24/7 live chat support. Our team will try to resolve your complaint as quickly as possible.

13.2 Appeal Process

If the issue is not resolved via live chat, send a detailed complaint to [email protected]. Include your account information, a description of the incident, and any relevant screenshots or documentation.

13.3 Final Decision

exbeat's decision on game results or technical matters shall be considered final and binding, unless a clear error is proven.

exbeat reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the platform.

For significant changes, we will endeavor to notify you via your registered email or through the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

You are advised to review this page regularly so that you remain informed about the latest terms and conditions.

If you have any questions or comments regarding these terms and conditions, please contact us through the following:

• 24/7 Live Chat Support (assistance available in Bengali)
• Email: [email protected]

Our support team is ready to serve you seven days a week, twenty-four hours a day.